Fixed-mobile convergence: the dawn of a global redistribution of the forces at work in the telecoms industry ?

This poses a real threat to the revenue of the mono-channel operators (e.g. solely mobile networks), but presents a golden opportunity for the multi-channel players or newcomers to the market (those with a strong brand and image).

Will this Internet-fixed-mobile convergence make the end user a prisoner of a sole service provider for all their services (voice, Internet, TV, etc.), or will it represent an emerging market which will force market prices down across the board and make life easier for the customer (e.g. one bill and one messaging service) ?

In this context, Jipo can help you achieve success in convergence :

• What tariffs should be applied to maintain the value of unlimited calls ?
• How can you set up one billing system and soften the blow of one large bill ?
• A single customer portal, yes, but how best to respond to questions relating to the mobile aspect, while providing IT support to end users ?
• How can you encourage the acquisition of WiFi mobiles, and then guide the entire household towards using a sole provider ?
• How can you avoid losing operator traffic to independent platforms (SIP) such as Wengo, Vonage or Skype ?
• Are the regulators likely to raise the barriers for newcomers to the market ?

Today, the aim of convergence is to produce one bill for all services and transform customer usage; it currently works only on the assumption of "total convergence".